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The chief executive officer reminds a program manager that a program must deliver a 30% reduction in customer complaints by the end of the year.
Where is this expectation documented?
Correct Answer: A
After taking over a program, a program manager reviews the program’s status and discovers that stakeholders do not know how the program is performing in relation to schedule and costs. The program manager establishes earned value (EV) metrics and determines that the program has a budget of US$2.1 million, is three months into a nine-month timeline, and the planned value (PV) at the three-month point should be US$320,000. The program has spent US$350,000 and the EV is US$340,000.
Based on this information, the program manager determines which of the following?
Correct Answer: D
A software company ' s program manager is conducting closing procedures for a program. At the last steering
committee meeting, realized benefits were presented to the program governance board. What should the program manager do next?
Correct Answer: A
A program with six projects has been running for three years. The company’s procurement and contracts department has compiled a qualified seller list.
The program manager determines that one of the projects must be outsourced.
The program manager will use the qualified seller list to do which of the following?
Correct Answer: D
Which of the following serves as a guiding principle for a program manager when preparing a program work breakdown structure?