ITIL-4-Specialist-Plan-Implement-and-Control EXAM PREPARATION

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Question #6 (Topic: Demo Questions)

What is the primary goal of the Change Enablement process in ITIL?

To ensure that all changes are recorded and managed

To minimize the risk of disruption to IT services

To maximize the number of successful changes

To automate the change approval process

Correct Answer: B

Question #7 (Topic: Demo Questions)

Which of the following best describes the purpose of Change Enablement in ITIL?

To restore service operation after an incident

To ensure changes are made with minimal disruption to services

To provide a framework for service desk operations

To define service level agreements with customers

Correct Answer: B

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