ITIL-4-Specialist-Business-Relationship-Management EXAM PREPARATION

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Question #6 (Topic: Demo Questions)

What is the LOWEST level at which capability criteria related to practice automation is typically defined?

Level 1

Level 3

Level 4

Level 5

Correct Answer: C

Explanation:

In maturity models, automation of practice activities is typically introduced at Capability Level 4, where processes are quantitatively managed and supported by automated tooling.

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